Refund policy

1. The 14-day promise

Email us within 14 calendar days of the purchase date with your order number. We will process the refund to the original payment method.

Because templates are digital downloads, we ask that you delete the files and stop using the design after a refund. That is the only condition.

2. How refunds are paid

Card and wallet refunds are processed by Paddle and typically appear within 5–10 business days.

Crypto refunds are issued in the same currency as the original payment, at the USD value of the order at the time of purchase, to a refund address you provide. Network fees paid to send the refund are not reimbursable, and we cannot refund to a different network than the one used.

3. What is not covered

Custom design work, template customisation services, and third-party costs (for example a Showit subscription) are not covered by this policy.

Orders older than 14 days may still be refunded at our discretion — for example where the template is defective and we cannot fix it.

4. Defects

If a template does not work as described, contact support first. In most cases we can fix it within a day. If we cannot, we refund in full regardless of how long it has been.

5. Chargebacks

Please contact us before opening a chargeback or dispute. It is faster for everyone, and we will refund if the policy applies.